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Our Methodology

  • Life Cycle Updates
    Version updates are released continuously by the product support team leading to: • Improved gaming software reliability and stability • Improved performance • Improved features • 24x7 Support • Unlimited Access directly for you to our certified technicians and engineers – no waiting, down time or hair pulling!
  • Dedicated Project Managers
    We provide 24/7 Available dedicated Project Managers who have: Experience in problem-solving learnt from top consulting firms Significant hands-on experience of online gaming Extensive knowledge of the online gaming industry Strong reactivity and adaptability to new situations Analytical skills and tools allowing precise performance tracking
  • Risk Sharing
    With our global team of multifaceted professionals we provide you the necessary support whenever, wherever you need it. A flat monthly fee would be great for us but then we do not share in your risks, and you don’t save on anything. With a revenue share model we are equally responsible in your business venture to ensure profits, which means that our team puts in the extra effort to ensure that your gaming revenues increase over time and do not stagnate or drop. This Translates into more revenues for you, of course.

Our Clientele

  • Red Latina de Poker
    A cost effective solution for hosting with an appetite to scale up smoothly as the traffic on the poker network increases is our strength. We have built powerful agent systems which best suit the Latin American market. Add to it a user friendly Poker Client Software deployed via different channels viz. downloadable along with browser-based instant play and native applications for mobile, an ultra-stable platform with vivid graphics offering multi-currency and a poker network model supported so that player liquidity can be pooled by a number of customers. We have worked hard towards an objective that the Latin American market desires and deserves.
  • Pokerazul
    The founders of Tower Torneos in Latin America were earlier affiliated to the 888poker network, when they approached Czar Gaming with the intention of creating their own customized and localized, multi-lingual poker network in Latin America. Today, Pokerazul is a premier card room and flagship of a poker network built and supported by Czar Gaming for nearly two years now. Customized multi-lingual, multi-currency solutions were created, and features that were specific to the client’s requirements. Regular updates and upgrades to features constantly being done, too.
  • Starpoker
    Billed as the next-big thing in India, Starpoker is the latest addition to the Czar Gaming portfolio. With their sights set on preferably the Asian and Latam markets, Czar Gaming has consolidated immensely their vision for providing premier and innovative online gaming solutions for these markets with Starpoker. A lot of customization, unique artwork, unique builds and integrations make Starpoker not just a premier gaming destination but also proves convincingly the trust that clients place in the ability and innovation provided by Czar Gaming.

Customer Support

customer-support
customer-support

 

There are three major areas where we at czargaming.com understand that concerns you the most and they are:

  1. Cost of Acquisition to you.
  2. Your player Retention Program.
  3. And the Brand Value.

 Understanding this we at Czar Gaming have specially trained gaming customer support professionals to provide a transparent interface to your players delivering an uninterrupted 24×7 access to real time 2nd line customer service help and support right on your card room. This has been tailor made for you and your local needs and demands. Our professionals can and will train your staff so that their one-on-one interaction with your players instills confidence in indecisive first-time players and also bolsters the trust of your old players by showing them that quality help is just a click away, any hour of the day, and any day of the week.

Our skilled customer service representatives can assist your staff and customers with their problems and issues in real time and with utmost professionalism. Our agents have experience in handling Customer Service, Transactions, Risk Management, Payments and Processing and Quality Management, Product Support, status updates and other functions related to customer service. We will not only thus provide First Line Technical Help, but also high quality Second Line CRM to you, without any extra charges.

Your ROI matures here with our complete suite of seamless integration of Payment Gateways, Fraud and Collusion tracking and management, Player Retention and 24/7 Customer Service Hl[ with Detailed Analysis Blueprints submitted by State-Of-The Art Business Reporting Tools.

Every player wants to achieve more, be a VIP player too in time, this is what your Brand Value does and this is how the ROI on Your Brand is calculated. Thus, at czargaming.com, our 24-7 gaming customer support agent mentions all the right things and handles the issue efficiently and your players are treated with respect and courtesy.

The Life Time Value of Your Player is Your Revenue and thus, Ours too, and this is what we commit to ourselves and to YOU.